"I don't understand how the bank can refuse to refund me. first and best answer 20 points? Last modified on Fri 6 Sep 2013 10.59 BST. I waited for ages, but the machine was still not working when I was forced to leave. i have available funds but the atm at my bank retained my card and said i must contact my issuer ....any ideas on why an atm will retain your card? You can change your choices at any time by visiting Your Privacy Controls. To enable Verizon Media and our partners to process your personal data select 'I agree', or select 'Manage settings' for more information and to manage your choices.
He put his debit card in the machine along with his pin number, at which point the machine crashed, retaining his card and not dispensing any money. Your bank should then take up the matter on your behalf, and in many cases it will choose to refund the customer where there is some doubt. But what happens if it later emerges that the money you asked for, but didn't receive, was debited from your account? Anyway, did my thing at the ATM, took my card, but walked off … Relevance. The rules are clear that banks must refund unless they have prima facie evidence that the customer has had their money, or that they have been grossly negligent. Hello I tried depositing cash this afternoon, and the atm … So I have a credit card with a pin so I can get cash out of it. atm retained my credit card! Ash L. 1 decade ago. In disputes such as these, Money recommends that consumers open legal proceedings with a "pre-action letter" which gives the bank 14 days to return the money, and if it fails to do so, institute a claim in the small claims court. If either the card or the money is not taken by the customer (or someone else), it will be automatically taken back into the machine and dumped in a separate basket. 5 Answers. He has also questioned whether someone had tampered with the ATM and pocketed his money. When Guardian Money asked how the cash could have been paid out given that the card was retained, NatWest failed to respond, and also failed to answer other questions about the case. We and our partners will store and/or access information on your device through the use of cookies and similar technologies, to display personalised ads and content, for ad and content measurement, audience insights and product development. A spokeswoman says: "NatWest contacted the ATM disputes team who approached the owners of the ATM in question. The same is true of all unauthorised card payments. However, NatWest has told him that because the ATM balanced at the end of the day NatWest will do no more for him and that, as far as it is concerned, is the end of the matter. I've since noticed this cash machine is quite often out of order," he says. The ATM ate quite a few people's cards that evening - the manager was dishing out a fair number of apologies as he returned people's debit cards to them the following morning! The disputes team were informed that at the close of business on 17 June 2013 the cash machine balanced, and the machine had shown no irregularities for that day.
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