They cared a lot and did everything they needed to do. They informed me that they would not be returning the following day because they had another job to do and I would be hearing from the installation department as to when they might be back to finish. The only reason I finally got a response was..I suspect because I reached out to the lender and complained. I removed the pieces which were loose, one at a time, cleaned under them, made sure they were bone dry, then used spray contact cement to glue them back down. Review #2085236 is a subjective opinion of poster. Dear customer, we take your concerns seriously and would like to know more. They need to make this right!! At this point I'm thinking remove the crap and refund my money. The reason was it's outdated, hard to install, and more expensive. Any suggestions would be appreciated. For product availability and information for your current location, you may prefer browsing our Australia site. However, after a couple of years, the planks began buckling up, and moisture would collect around and under the strips. Review #2166332 is a subjective opinion of poster. Also the regional manager called and said they will only charge us half the amount. It's not the highest end and that's fine, but they should name it what it is, so there's no confusion. Rights Reserved, You Are About to Contact PissedConsumer.com. If water seeps in between planks it could curl the tile, loosen glue or cause mold in the subfloor. If you must clean with a wet mop, then dry properly afterwards. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site.
W x 47.6 in. I am a nurse and take pride in my job, Luna should not be in business and all the people within this company that make these decisions to not help their customers. For residential or commercial, from premium quality prefinished and unfinished hardwoods, to stone composite, to commercial grade vinyl, Johnsonite, Lauzon, Tarkett, Monarch Plank Reward Flooring, GemCore, Boen, Mullican I would avoid doing business with them.
To get started with Luna Flooring, book an in-home appointment to preview samples of carpeting, hardwood, laminate, vinyl or tile. It's a very nice woven carpet that's very easy to clean. Do you have something to say about Luna Flooring? I said that I got the card and he could just call. These tiny particles may seem harmless, but they can do significant damage to your floor’s polyurethane coating if tracked around by shoes, slippers or a wet mop. Thank you, -Luna Customer Care, Dear Judy, we take your concerns seriously and would like to further assist you. x 36 in. There are large spots of where it looks flawed, all in different areas. Lightweight vacuum cleaners are best, especially those with rubber or felt wheels that won’t leave marks. Check Luna’s website for coupons. I walk with no shoes on.
I was gonna give him the same guy who came and gave me my estimate. … I took a couple quotes, and Luna's came in the best… they were very quick about it and I was impressed with how fast they got the old stuff out and gone.
What happened? But is it truly safe for the longevity of your floor? So, it was nice having similar stuff that was very equal and still within a price range that I could meet, and so I liked it. However, Luna Flooring named the padding levels and there was a misunderstanding on my part because I wanted a thicker pad. I was pleased that it still matched because I was afraid that even though it was the same stock, there might be a little bit of difference in the coloring with the different dyes of different batches, but it was not. Not only did they take my floor without my approval, they are seriously scamming people. I liked the cost and the estimator from Luna Flooring who came out was very good also. The installers were great as well as the flooring guys. He also did a lot of follow up to check because I didn't do it the first day, and he was not overbearing in his follow up. However, I have a large dog who sheds like crazy. Please reach out to me, I will adjust this review when the project is completed. Overall, I love the carpet.
Nope, you’re done! Choose from true-to-life Oak, Pine and Maple styles, available in 6" planks and a variety of colors. Please contact us at care@***.com for further assistance. Then, we downgraded to the 2-year carpeting and kept the higher-grade vinyl flooring and that worked well for us. So, they were very professional and they worked very good together. No thanks, I'd prefer to continue browsing on United States (English). It’s a beautiful carpeting and I'm very pleased with the results. but no one gets back to me about why I did not get Oak Trim and of course this should be a difference in the price. They were very friendly too. Blog article. On the other hand, the dogs run on the hardwood flooring but it shows no markings. Then we get to work. I have made 3 calls to Luna (6/25, 7/14 &;;;;;;;;;; 7/20) notifying them that the carpet we had installed last fall has stains on it that are not coming out. However, there is a counter argument in favor of steam mops: that they apply so little water compared with traditional mops that the occasional use may be safe or even preferred. Linda, we’re disappointed to hear that you’re going through this, and would like to further assist you. Our website is supported by advertising.
Nevertheless, when the stock came in, they came back and did an excellent finishing up job. Ready to shop for new floors? Review #2064578 is a subjective opinion of poster. They were not wasting stock. Do clean frequently.
What can we help you with? Do not go with Luna. Ideally water should only be needed to remove persistent dried residue once the bulk of dirt and dander is gone. We had them check another area where the tack strip was and this was also with moisture. We look forward to hearing from you. Please email your information to care@***.com. Or, opt for our decorative or stone-look styles for something a little different. Si vous désirez connaître la disponibilité des produits et obtenir des renseignements en fonction de votre emplacement, il serait préférable que vous consultiez notre site Canada. Review #2132447 is a subjective opinion of poster. There is not enough information available to create the chart. A link has directed you to this review. Quick, effective, and minimal, steam mops are the favorite tool in many a homemaker’s broom closet. I have cleaned it so many times since I move in 4 weeks ago. I was told they would be installed oh the August, 18, 2020. I was told the installation would take one day but if it ran over they would return the following day to finish. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Installation is included in the cost, and flooring products cannot be sold for do-it-yourself installation. Thank you, -Luna Customer Care, For more information about PissedConsumer check out our Now we are without flooring and of course I am paying for a floor I do not have. Michele, we’re disappointed to hear that you’re going through this, and would like to further assist you. Installers pulled up our old carpet but failed to remove quarter round or other tacks underneath the old carpet. The price was comparable and my wife, who’s a buyer by trade, kinda forced him to call somebody else and give us an even better deal. Installers were friendly and nice too. Please send an email to care@***.com with your contact information, and we'll get in touch with you ASAP. Most commonly, consumers tend to contact Luna Flooring to ask questions about: Request for Information, Staff, Activation/ Cancellation. When I had an area large enough to work with, I cleaned the floor, let it dry, and added the sealer. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. The inspection team came over and documented the issues. Shipping We understand that your order has been cancelled and a refund has been processed. Also the drain was cut out very unprofessionally. The sales rep from Luna Flooring came into my home and showed us the 30-year carpeting first ad then we talked about the vinyl flooring, and he gave us the price. Chiffon Lace Oak 8.7 in. Customer service is our number one priority. The quality is very nice. We got the paperwork squared away and the flooring was short seven boxes. Lots of love is the best way to prevent having to use scrub brushes or harsh products on old hardened grime. Shaw's resilient vinyl flooring is the modern choice for beautiful & durable floors. We wanted 2 bedrooms, an office, a hallway and living room to be laminated. We wanted to replace kitchen bamboo flooring with a nice, solid kitchen tile. The durable, waterproof nature of the vinyl plank is ideal for those with kids who are prone to spills and other messes. Brooms are great for large pieces of debris – such as the apple peels that escaped from your baking project last night – but are much less effective against smaller particles, like the flour. Definitely check the manufacturer’s recommendations for your particular flooring product before you use a steam mop. Much better product on the market and cheaper called Luxury Vinyl plank. But first, I had to “reattach” the planks to the concrete. Review #2225579 is a subjective opinion of poster. The installation team was very kind too, and they were conscientious of us. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Be sure to mention PC in the subject line. Rigid Core Luxury Vinyl Plank Flooring (23.95 sq. Without our knowledge, they ended up pulling the whole floor, everything, when we did not agree to have the flooring removed from the house. Also she was aware that we could not remove tack strips from prior carpeting due to the old tile suspected being asbestos tile. You are currently on the United States (English) Armstrong Flooring site. I had the house prepared, and they were able to move the rest of the big furniture that I did not move and worked around that. Do not use too frequently. Stay clear away from this company. Now, I have a finish which will work, but need suggestions on ways to clean the floor before hand. Once you have removed the major dust and dander from your floor, use water and a cleaning solution to go after the stubborn grime. Any suggestions or help would be appreciated. The first time I dealt with Luna they screwed up on the carpet size and didn't provide the installers enough carpeting. Review #2133012 is a subjective opinion of poster. Review #1961001 is a subjective opinion of poster. It's very durable and tough, and that’s what we wanted. I had to call the estimator because they wanted the money upfront.
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